Refund policy

You have the right to cancel your order within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of revocation, you must send us (ACD.SHOP papeterie & co., Dirk Dahlhaus, Konrad-Adenauer-Straße 12, 48734 Reken, Tel. 80 99 254, E-Mail: info@acdshop.de) by means of a clear explanation (e.g. a letter sent with the post office or E-Mail) about your decision to recall this contract. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which the goods returned by you have been received by us in perfect condition. We can refuse the repayment until we have received the goods back.

For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

<transcy>PERSONALLY PACKED.</transcy>

We pack every order ourselves. Do you have any questions or requests? Then write us an email info@acdshop.de

<transcy>SAFE WITH DHL.</transcy>

We send all packages via Deutsche Post / DHL. After submission to the parcel shop, your order will be delivered between 1 and 2 working days.

<transcy>2 - 4 BUSINESS DAYS</transcy>

After receipt of payment, we will pack your order no later than the next working day. Then it goes to the post office.